Privacy policy

Who controls your information

DHEWY LTD is the controller of personal information used to operate Street Crime. DHEWY LTD is registered in England and Wales under company number 09962740 at 1 Station Court, Station Approach, Wickford, Essex, United Kingdom, SS11 7AT. Contact us through the Contact page or at webmaster@street-crime.com.

Information we collect

• Account details such as username, email address, password hash, security PIN, date of birth or age, country, gender and optional mobile number.
• Technical and security details such as IP address, browser or device information, login history, session identifiers and records used to detect abuse.
• Gameplay records such as your character, rank, cash, credits, inventory, vehicles, crew activity, actions, timers, sanctions and game transactions.
• Community and support content such as messages, chat, forum posts, reports, helpdesk requests and images you choose to upload.
• Purchase details such as the product, amount, status, payment provider reference and payer email. We do not need to store your full card number when a payment provider handles it.
• Communication choices and delivery records, including email or SMS preferences and whether a message was sent or delivered.

We usually receive this information from you, your device, your activity in the game, other players who report an incident, and payment or communication providers when they confirm a transaction or delivery.

Why we use your information

• To create and administer your account, run the game, provide purchases and answer support requests where this is needed to perform our contract with you.
• To protect accounts, prevent cheating, investigate abuse, maintain the service, diagnose faults and understand how Street Crime performs where this is necessary for our legitimate interests and does not override your rights.
• To keep transaction and business records, respond to lawful requests and meet tax, accounting and other legal obligations.
• To send optional communications or use optional analytics where you have consented, or another basis permitted by law applies. You can withdraw consent at any time.

Public and community areas

Your username, public profile, rank, crew and content posted in public game areas can be seen by other people and may appear in search results. Private messages are not public, but authorised staff may access relevant records when needed to investigate a report, keep the service safe, provide support or comply with law. Do not post personal information you do not want others to see.

Companies that help us

We use trusted providers to supply hosting and cloud storage, payments, email and SMS delivery, bot protection, error monitoring and consented audience analytics. Depending on the feature you use, these may include Amazon Web Services, Stripe, PayPal, Postmark, Brevo, Twilio, Google reCAPTCHA, Google Analytics and Sentry. Each provider receives only the information reasonably needed for its role and acts under its own terms or our instructions as appropriate.

We may also disclose information to professional advisers, regulators, courts, law enforcement, or a buyer or successor to the business where there is a lawful reason. We do not sell personal information.

International transfers

Some providers may process information outside the United Kingdom. Where UK data-protection law requires it, we use an adequacy decision, approved contractual safeguards or another recognised transfer mechanism and assess the protection available.

Cookies and analytics

Street Crime uses essential cookies and similar storage to keep you signed in, remember choices, protect accounts and deliver features you request. These are necessary for the service. Google reCAPTCHA is used on registration to reduce automated abuse and may set or read its own device information.

Google Analytics is optional and is used to understand visits, search acquisition and how public pages perform. Analytics storage is denied by default and Google Analytics is loaded only after you accept analytics. You can reject it or change your choice later. We do not use the retired Facebook Pixel.

How long we keep information

We keep information only as long as reasonably needed for the purpose described here. The period depends on whether your account remains active, whether a record is needed to provide the game, resolve a dispute, prevent repeat abuse, protect legal claims or meet tax and accounting duties. We delete or anonymise information when it is no longer needed, subject to backups and records we must retain by law.

How we protect information

We use access controls, password hashing, monitoring, backups and technical and organisational safeguards appropriate to the service. No online system is completely secure, so use a unique password, keep your PIN private and contact us promptly if you suspect unauthorised access.

Players aged 16 and over

Street Crime is intended for people aged 16 or over and we do not knowingly allow an account for somebody under 16. If you believe a younger person has created an account, contact us so we can investigate and take appropriate action.

Your privacy rights

Depending on the circumstances, UK data-protection law can give you rights to access, correct, erase or restrict your information, object to some uses, receive certain information in a portable form, and withdraw consent. You can also ask us to explain a decision and request account closure. Some rights have legal exceptions, for example where records are needed to prevent fraud or meet a legal obligation.

Send a request through the Contact page or to webmaster@street-crime.com. Tell us which account and right the request concerns. We may ask for information to confirm your identity. Requests are normally free and answered within one month, although the law permits more time for a complex request. You may complain to the UK Information Commissioner's Office at ico.org.uk if you are unhappy with our response.

Changes to this policy

We update this policy when the game, our providers or the law changes. The review date at the top identifies the current version. We will give reasonable notice if a change materially affects how we use player information.